BellSoft High- Powered Support
Make the most of your OpenJDK investment!
Get the support from the engineers who make Java, Liberica JDK, and Alpaquita, without the man-in-the-middle
Our team
Our support team is made of engineers who create OpenJDK and are familiar with its structure at the micro-level. Our products are verified by TCK and go through other high-end tests to single out any issues in releases.
Longer support
Commercial support is provided in accordance to the Support Roadmap: at least 8 years of access to bug fixes and security updates for LTS releases. We release binaries in parallel with Oracle Java SE and OpenJDK for feature releases.
Many options
Our commercial support includes:
- OpenWebStart
- Older Java versions including 1.6 and 1.7 (32bit and 64bit for Linux and Windows)
- OpenJFX (JDK 8,11).
Support plans for Liberica JDK
Enhanced Java customer service
Free
- Access to all Liberica JDK binaries
- Quarterly updates
- Access to other products: Liberica Native Image Kit, Liberica Mission Control
Standard Support
- All the free benefits
- Quarterly and off-cycle security updates and bug fixes
- Response times as fast as 24 hours based on SLA
- 9x5 with web and email access
- Emergency patches not yet included in the open-source OpenJDK
- A two-hour initial consultation
- Access to Liberica Administration Center conditions apply
Premium Support
- All the standard benefits
- 24x7 with web, email and phone access
- Security patches based on SLA: 48 hours
- Response times as fast as 1 hour based on SLA
- Dedicated support engineer
Support plans for
Alpaquita
Cloud Native Platform
LTS Standard Support
- Alpaquita Cloud Native Platform availible for use
- Regular security updates and bug fixes for different modules
- Response times as fast as 24 hours based on SLA
- 9x5 with web and email access
- Emergency patches
- A two-hour initial consultation
LTS Premium Support
- All the previous benefits
- 24x7 with web, email and phone access
- Security patches SLA: 48 hours
- Response times as fast as 1 hour based on SLA
- Dedicated support engineer
Key Benefits
Work with a leading OpenJDK contributor
Our High-Powered Support means getting help from the world’s foremost developers. We are passionate about our products. Every fix we make for one client is availible to all of them. This is how we make Java the #1 choice for enterprises.
Enjoy security
Your applications are safe with our products. We keep the runtime secure, get bugs fixed and make our software better with every update.
Get help promptly
Your requests are resolved 24/7/365 by our engineers with years of experience, who speak both English and German. We will help solve issues with runtime, containers, Cloud, and more, including migrating to our products. There is no man-in-the-middle. You don’t waste time speaking with managers, but discuss issues with the people who write Java.
Flexible plans
You can use most of our products for free, and when buying support, you can choose the plan that suits your needs the best. With our prices, we guarantee at least 30% TCO reduction after migrating from Oracle’s Java.
Learn more
Longer LTS support
We guarantee at least eight years of Liberica JDK lifetime with bug fixes, security updates, and other improvements as needed. Alpaquita gets the same treatment with longer support.
Support roadmap
Wide range of utilities
Buying our Liberica JDK support means getting access to the whole range of our products, including Liberica NIK for native images, LAC for runtime control, and more.
What customers say about our support
Tres Finocchiaro
QZ Tray desktop software
I wish I had discovered BellSoft 6 years ago. The level of follow-through and professionalism is a trait we share with BellSoft and is the key to a successful product.
Get guidance on migrating to Liberica JDK